TERMS & CONDITIONS

Standard Terms and Conditions:

1. This competition is only open to UK residents, excluding employees of Picturehouse Cinemas Limited or any of its subsidiary companies, their families, agents or anyone else connected with this promotion. No third party entries, bulk entries or entries submitted by agents will be accepted. Picturehouse Cinemas Limited reserves the right to verify the eligibility of entrants. Picturehouse Cinemas may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an entry and the prize may be withheld until and unless Picturehouse Cinemas is satisfied with the verification.

2. Entrants must be over 18 and warrant such by entering this competition/prize draw.

3. Entries not complying with these terms and conditions will be invalid.

4. Entries received after the expiry date are invalid.

5. The instructions provided at the point of entry form part of the terms and conditions of this competition/prize draw, and in the event of a conflict, these terms and conditions take precedence.

6. Winner(s) will be notified of the expiry date specific to the competition/prize draw via email or through the Picturehouse Facebook page (in the case of the latter the winner(s) is/are responsible for seeking out the notification themselves), dependent upon the manner in which the competition/prize draw was entered. The announced winner(s) is/are responsible for contacting Picturehouse Cinemas within a week of such notification.

7. The announcement of the winner(s) will include contact details for the winner(s) to use in order to claim their prize.

8.In the event the announced winner(s) does not contact Picturehouse Cinemas within the deadline outlined above the company reserves the right to issue the prize to another entrant(s) and the original announced winner(s) will have no claim to any prize issued.

9. Picturehouse Cinemas will not be responsible for any inability of a prize winner to take up the specified prize.

10. Picturehouse Cinemas reserves the right to provide substitute prize(s) of similar value should the specified prize(s) become unavailable for reasons beyond its control. Cash or credit alternatives will not be offered. None of the prizes are transferable.

11. Picturehouse Cinemas accepts no responsibility for incorrectly completed, lost or delayed entries, notices, acceptances, tickets or other documents related to the prize(s). Incomplete, inaudible or illegible entries will be disqualified. Picturehouse Cinemas shall not be responsible for technical errors in telecommunications networks, internet access or anything else preventing entry to any competition.

12. In the event of fraud, abuse, and/or an error affecting the proper operation of this competition/prize draw, including the allocation of more prizes than are available, Picturehouse Cinemas reserves the right to end or suspend the competition/prize draw; amend these terms and conditions; declare void the notification of winner(s); and/or to allocate available prizes by conducting a simple draw from all wrongly allocated winners.

13. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.

14. The winner(s) may be required to participate in publicity connected with this competition/prize draw. It is a condition of entry that the winner(s) agree to their name and city of residence being made publicly available if they win.

15. Entrants' data will be collected, stored and processed for the purposes of administering and assessing this competition/prize draw.

16. Picturehouse Cinemas reserves the right to suspend, cancel or amend the competition/prize draw and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.

17. This competition/prize draw is governed by English Law and is subject to the exclusive jurisdiction of the English courts.

These Conditions apply to the purchase and use of all Picturehouse Gift Cards, e-Gift Vouchers, Gift Membership Cards and e-Gift Membership Vouchers and other items made available for purchase on the Gifts page at Picturehouses.com from time to time (each a "Gift" and together "Gifts") and by purchasing a Gift  you agree to be legally bound by these Conditions. Additional terms may apply to some Gifts, such as Picturehouse merchandise, as detailed in the promotional materials for those products, and will form part of these Conditions. Use of Gifts is also subject to these Conditions and you're agreeing to be bound by these terms when you use a Gift. Picturehouse may amend or vary these Conditions from time to time at our sole discretion.

Picturehouse Customer Services can be contacted by email at [email protected] and by phone on 03330 527 300. 

Gift Cards and e-Gift Vouchers

1. Gift Cards and e-Gift Vouchers are valid for use in Picturehouse Cinemas, online at www.picturehouses.com, on the Picturehouse app and phone booking line. The value on the Gift Card or e-Gift Voucher can be used towards payment for the purchase of cinema tickets, food and beverages. To use your Gift Card or e-Gift Voucher to make a purchase on the Picturehouse App or by calling the booking line, your Gift Card or e-Gift Voucher must have enough funds to cover the whole transaction. To use your Gift Card or e-Gift Voucher in person at our cinema or online on our website, Gift Cards or e-Gift Vouchers may be used as part payment towards the total cost of the transaction.

2. You may give the Gifts, Gift Card or e-Gift Voucher to anyone else to use but the Gift Card or e-Gift Voucher may not be re-sold. Please make sure that you and/or the recipient keep the Gift Card or e-Gift Voucher safe.

3. For transactions in Picturehouse Cinemas or online at www.picturehouses.com, where the value on the Gift Card or e-Gift Voucher is less than the total Transaction Value, the user will be required to make up the difference in price by any acceptable means including another Gift Card or e-Gift Voucher. No part payments using a Gift Card or e-Gift Voucher can be made on the Picturehouse App or ticket booking line.

4. Gift Card or e-Gift Voucher validity period: The Gift Card or e-Gift Voucher shall be valid for 24 months from the date of purchase. Once the entire balance has been used and no top-up has been made within 30 days from that date, the Gift Card or e-Gift Voucher will be deactivated and cannot be re-used. Any balance unused at the end of the validity period will be cancelled and no refund will be given.

5. When the Gift Card or e-Gift Voucher is used, the amount of the Transaction Value will be deducted from the balance on the Gift. The balance may be checked in our cinemas at any till point.

6. By purchasing a Gift Card or e-Gift Voucher you are expressly requesting that you and/or a User are able to immediately start using the Gift Card or e-Gift Voucher from the date of receipt of our email that confirms acceptance of your order.

7. When a Gift Card or e-Gift Voucher is used to purchase tickets online, a booking fee of £0.85 per ticket will usually apply, unless the User is a Picturehouse Member. Please see the Picturehouse Terms of Admission for further details about online bookings.

8. When a Gift Card or e-Gift Voucher is used to make a purchase via the Picturehouse App or the booking line, the User will need to collect their cinema tickets at their chosen Picturehouse Cinema by presenting the booking reference issued in the email from Picturehouse confirming completion of the transaction. Alternatively, where e-ticketing is available for a particular booking, the User may use the e-ticket attached to the email confirmation of booking ("e-ticket") as the cinema ticket in the chosen Picturehouse Cinema. Please see Condition 8 (Online Purchases) of the Picturehouse Website Terms of Use, within the Terms of Admission, for more details.

9. Gifts may not be exchanged for cash.

10. Defaced, illegible or photocopied Gift Cards or Gift Membership Cards will not be accepted.

11. The Gift does not entitle the User to have preferential treatment over other Picturehouse customers for the purchase of cinema tickets, merchandise, food and beverages, access to cinemas or otherwise.

12. The Gift does not entitle you to any credit or other form of financial accommodation.

13. Other taxes or costs may exist in relation to the Gift that are not imposed by us.

Gift Membership Cards and e-Gift Membership Vouchers 

14. There are two ways to give Picturehouse Membership as a gift, by purchasing a Gift Membership Card in cinema or an e-Gift Membership Voucher online at picturehouses.com/gift-shop. Picturehouse Cinemas Limited operates the Picturehouse Membership scheme and issues the Gift Membership Cards and e-Gift Membership Vouchers and their corresponding Voucher Codes.   Full details of the Picturehouse Membership Scheme are available here and the Picturehouse Membership terms and conditions can be viewed here.  

15. Gift Membership Cards 

• The Gift Membership Card is a Gift Card issued by Picturehouse which has been credited with sufficient value to enable the User to purchase 12 months' Picturehouse membership (Membership) for the type of Membership selected at the time of purchase of the Gift Membership Card. 

• The User can redeem the value on the Gift Membership Card at any Picturehouse cinema, during the card's validity period, to purchase a 12 month fixed term Picturehouse Membership for themselves. The Gift Membership Card may not be redeemed for Membership online. The User would be required to make a supplementary payment at the time of redemption of the Gift Membership Card if the price of the relevant 12 months' Membership chosen is greater than the amount credited to the Membership Gift Card (for example if the price of the relevant Membership has increased since the date of purchase of the Membership Gift Card or if the User chooses a more expensive type of Membership than the type of Membership gifted). 

• As the Gift Membership Card will be credited with a specific value rather than a credit for a specific Membership, the Gift Membership Card may be used to purchase cinema tickets, food and drink instead of Membership if preferred and the terms and conditions for Gift Cards will apply to the Gift Membership Card (except that a Gift Membership Card may only be redeemed in cinema and not online).  

   

16. e-Gift Membership Vouchers

• The e-Gift Membership voucher is a voucher which can be purchased online at picturehouses.com/gift-shop and redeemed on the Picturehouse website for a pre-paid 12 month fixed term Picturehouse Membership (Membership) for the type of Membership selected at the time of purchase of the e-Gift Membership voucher. e-Gift Membership vouchers are only available for purchase online.  

• To redeem the e-Gift Membership voucher the User must enter the code and pin number stated on the e-Gift Membership voucher at memberships.picturehouses.com/subscription. 

• e-Gift Membership voucher cannot be used in conjunction with any offer or discount and cannot be redeemed against any other goods or services.

17. The purchaser of the Gift Membership Card or e-Gift Membership voucher may give it to someone else or use it themselves.  

18. The person who redeems the e-Gift Membership voucher or Gift Membership Card for a Membership must be eligible to sign-up for Membership. This means they must be aged 16 or over and resident in the UK or Republic of Ireland and any other eligibility criteria relevant to the type of Membership purchased.  

19. When redeeming the e-Gift Membership voucher or Gift Membership Card and completing the Membership sign-up process, the User must create a My Picturehouse account (if they don't already have one), provide their name, date of birth and email address and agree to the Picturehouse Membership Terms and Conditions.  They'll also be asked to confirm they have read the Picturehouse Privacy Policy.  The Membership will start when the User has redeemed the e-Gift Membership voucher and successfully completed the Membership sign-up process.  

20. The e-Gift Membership voucher or Gift Membership Card will be valid for 24 months from the date of purchase. Once the e-Gift Membership voucher or Gift Membership Card has been redeemed in full, it will be deactivated and cannot be re-used or redemption reversed. e-Gift Membership vouchers or Gift Membership Cards purchased from third parties may have different validity periods and/or a fixed expiry date. 

21. e-Gift Membership Vouchers and Gift Membership Cards can only be redeemed during their validity period. If the e-Gift Membership Voucher or Gift Membership Card has not been redeemed during the validity period, it will be cancelled and no refund will be given. 

22. Gifts, Gift Membership Cards, e-Gift Membership Voucher and the corresponding codes cannot be exchanged for cash. 

23.Gifts, Gift Membership Cards, e-Gift Membership Vouchers and their corresponding codes are for personal non-commercial use only and cannot be resold or shared in exchange for any value or benefit.

24. Picturehouse may close or suspend the Picturehouse Membership scheme at any time and for any reason on not less than 30 days' notice in writing to you and/or by posting a notice online at picturehouses.com. If the Picturehouse Membership scheme is closed: 

• e-Gift Membership Vouchers cannot be used even if they are still in their validity period (any applicable refund for will be paid to the purchaser) 

• the balance on any Gift Membership Cards may still be used to purchase tickets, food and drink at Picturehouse cinemas (but not Membership).

   

   

Changes to Picturehouse Cinemas 

25. The number, location and availability of Picturehouse Cinemas in any area are subject to change. A list of current Picturehouse Cinemas is available from www.picturehouses.co.uk or on written request to the Customer Services Department.

Cancellation rights

26. You may cancel your purchase of any Gift you have bought online from picturehouses.com and claim a refund at any time up to fourteen (14) calendar days starting from the day after you receive our email confirming acceptance of your order (the "Cancellation Period"). If the Gift Card or e-Gift Voucher has been used before your cancellation has been processed, you will only receive a refund of the balance remaining on the Gift Card or e-Gift voucher at that time. Cancellation of a Gift Membership Voucher will not be possible if it has been redeemed before your cancellation has been processed and no refund will be issued. The premium paid for postage of any Gifts and Gift Cards will be deducted from the amount refunded to you.

27. If you wish to cancel your purchase of a Gift, please write to, email or call the Customer Services Department stating the Gift or Gift code and your wish to cancel.

28. Once the Cancellation Period has expired, you will not be able to cancel your purchase of the Gift or claim any refund in that respect.

29. These cancellation rights do not apply to purchases of Gifts made in cinema. 

Defective, lost or stolen Gifts

30. If the Gift Card or Gift Membership Card is defective, you must return it to the Customer Services Department as soon as possible in order to receive a free replacement.

31. If the e-Gift or Gift Membership Voucher code does not work, you must contact the Customer Services Department by phone or email as soon as possible so the Voucher code can be cancelled and a new Voucher code may be issued to you. Our liability in such cases is limited to replacement of the defective Gift Card/Gift Membership Card or issue of a new Voucher code to the same value of the outstanding balance on the original Gift at the time of replacement.

32. Where items need to be returned, these must be returned to us in a resalable condition. Where applicable, this means unworn and unused, in the same condition you received them and with any labels and packaging intact. We will review your return upon receipt and we will issue a refund/exchange in 10 business days.

33. Postage costs cannot be refunded, and the Customer will be responsible for return shipping costs, unless the Gift is defective or incorrect.

Questions and complaints

34. Any questions or complaints you may have in relation to any Gift should be directed to the Customer Services Department.

35. No other out-of-court complaint or redress system or compensation scheme exists in relation to Gifts. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to use alternative dispute resolution.

Liability

36. Except as expressly provided in the Conditions, all warranties, conditions or other terms in favour of you or the User implied by Statute or common law are excluded to the fullest extent permitted by law.

37. Nothing in the Conditions is intended to limit our liability for fraud or death or for personal injury caused by our negligence, or shall it be construed to do so.

38. We shall in no circumstances be liable if one or several Picturehouse Cinemas is/are closed permanently or temporarily or if a Picturehouse website is unavailable for whatever reason, or if a particular film or item of merchandise, food or beverage is unavailable for whatever reason.

39. We shall not be liable to you or the User by reason of any failure or delay in performing any of our obligations in relation to any Gift under the Conditions if the failure or delay was due to any cause beyond our reasonable control.

40. We shall not be liable to you or the User in respect of any indirect or consequential loss, damage, costs or expenses or other claims for consequential compensation whatsoever which arise out of or in connection with any Gift.

41. Our liability to you and the User shall not exceed the amount paid by you for the Gift.

42. We shall not be liable to you or the User in the event of loss, theft, unauthorised use or re-sale of any Gift and we will not issue any replacements unless the fault was ours.   

Governing Law and Jurisdiction

43. We will only write and communicate with you in English.

44. English law governs these Conditions and all aspects of our relationship including your purchase and use of a Gift.

These terms and conditions (Terms) apply to your registration for and use of any MyPicturehouse account in all respects including any ticket bookings you make through a MyPicturehouse account (whether accessed via th Picturehouse website or App). Please read them carefully and check our Website regularly for any updates to these terms. 

1. To register for a MyPicturehouse account you must be resident in the UK and aged 16 years old or over. You may only have one MyPicturehouse account at any time.
2. In addition to the following MyPicturehouse account terms, the Picturehouse Website Terms of Use and the Picturehouse Privacy Policy apply to  your registration for and use of a MyPicturehouse account.  If you book tickets through your MyPicturehouse Account the Terms of Admission and other Picturehouse Terms and Conditions will apply as appropriate. If you are a Picturehouse Member and you use your MyPicturehouse account in connection with your membership, the Picturehouse Membership terms will also apply.
3. On registration for a MyPicturehouse Account, you will be asked to provide your name, email address, postcode and date of birth. You will also need to choose a user name and password (this will be your "ID"); this is personal to you. The email address that you provide must correspond to a named email account and not a generic or shared email account.
4. You may also provide your phone number and home address and subscribe to our marketing emails when registering for your account. You can update your contact details, ID and marketing preferences at any time after registration by logging in to the "Your Account Details" section of your MyPicturehouse Account.   
5. Picturehouse will use your personal information provided during the registration process and in your MyPicturehouse account to provide the MyPicturehouse facilities, functions and services and, where relevant, the benefits of any memberships you may have with us such as your Picturehouse Membership or membership of U25. Our Privacy Policy contains more detail about how Picturehouse collects and uses your personal information. Please read our Privacy Policy carefully and make sure that you understand it before registering for a MyPicturehouse account.
6. Please ensure you keep your contact information in your MyPicturehouse account up to date as we will use these details to get in touch with you about your account, your memberships and, if you have asked us to, to send you marketing communications.
7. You must not share your ID or give access to your MyPicturehouse account through your ID to anyone else. We may suspend or cancel your account (and if you are a Picturehouse Member, your Membership) if you share your ID without our consent. 
8. You are responsible for all use of your MyPicturehouse account whether by you or anyone else who is using your ID and you must prevent unauthorised use of your ID. We recommend that you change your user password regularly. 
9. Access to the MyPicturehouse area of the Web Site and to MyPicturehouse accounts is restricted to authorised users only. Unauthorised individuals attempting to access the MyPicturehouse part of the Web Site or any MyPicturehouse account may be subject to prosecution.
10. If you believe there has been any theft or unauthorised use of your ID or any payment information, you must notify us immediately at 03330 527 300 or via [email protected] and immediately change your password on out website.

U25

1. U25 benefits include discounts and offers made available to eligible U25 customers by Picturehouse and its partners from time to time ("U25 Offers and Discounts"). These offers may include discounts on standard price tickets for selected screenings on Mondays to Thursdays ("U25 screenings"), discounts on food and drink purchased in cinema and other perks (including offers from Picturehouse U25 partners).  Details of U25 Offers and Discounts will be published on the Picturehouse blog page from time to time, which can be viewed here and, if you have signed up to receive U25 or other relevant marketing emails from us, through our email communications. 
2. If you are aged 16 to 25 and have a valid MyPicturehouse account you will be automatically eligible to receive and enjoy the U25 Offers and Discounts. Customers aged under 16 or 26 or over will not be eligible for any U25 Offers or Discounts. 
3. When you register for your MyPicturehouse account, you will need to provide your date of birth. We will use your date of birth to validate your eligibility and entitlement to receive U25 Offers and Discounts (please see our Privacy Policy for more details about how we use your personal information (including your date of birth) and keep it safe).
4. To obtain a U25 discount when booking your ticket for the selected U25 screening you must log in to your MyPicturehouse account and follow the on-screen ticket booking process. U25 ticket price discounts are only available online or through the Picturehouse app. You cannot book discounted tickets in person at the cinema.
5. The level of U25 ticket price discount will be reflected in the prices published on the ticket price card on the Web Site for U25 tickets at the time of booking the ticket and will not be applied as a separate discount during the booking process. 
6. To use the ticket at the cinema, you will need to bring some valid proof of age ID and show it to Picturehouse staff to enable them to verify your age when attending a screening. 
7. You may book only one ticket for yourself for each U25 screening using the U25 ticket discount. You may not book these tickets for anyone else and only you may use the ticket (it must not be shared with or transferred or sold to anyone else). 
8. Tickets for U25 screenings are subject to availability and will not give you any preferential rights of access for any screenings over other Picturehouse customers.
9. Any U25 ticket price discount does not apply to the price of [3D glasses,] booking fees, SMS confirmation fees, or any other items or services which may be purchased online via the Web Site, unless otherwise stated.
10. U25 Offers and Discounts and tickets purchased using the U25 ticket price discount may not be exchanged for cash or any other alternative and are not applicable for any screening other than the relevant U25 screenings. 
11. In addition to these Terms, your booking and use of the ticket will be subject to the other Picturehouse Terms and Conditions and Terms of Admission, and if you book through the Picturehouse App any terms contained within the App, as applicable.  
12. U25 Offers and Discounts may not be used in conjunction with any other offers or promotions offered by Picturehouse, or Picturehouse member discounts, unless otherwise stated. 
13. All U25 Offers and Discounts are discretionary and may be withdrawn or changed by Picturehouse at any time without notice, so please check the Picturehouse blog and Website to keep up to date. 
14. Picturehouse may also amend the terms of U25 (for example, eligibility criteria) and/or withdraw U25 in its entirety at its sole discretion at any time and without notice.

Changes to MyPicturehouse and these Terms 

1. Picturehouse may withdraw or amend any offers, online facilities or functions available within or relating to any My Picturehouse accounts, and any related Terms, at any time without notice. Any such changes will be posted on the Website but you will not be specifically notified.
2. Picturehouse may terminate, withdraw or suspend the My Picturehouse area of the Website including your My Picturehouse account at any time for any reason on reasonable notice in writing to you.
3. Picturehouse may immediately suspend and/or terminate your MyPicturehouse account if:
   1. Picturehouse suspects any fraud in any matter connected to the registration for or use of a My Picturehouse account or any Picturehouse membership;
   2. you or anyone else misuses your MyPicturehouse account, any free or paid-for memberships or related benefits or offers, for example sharing them with others on social media or using them other than for reasonable personal use;
   3. you commit any other material breach of these Terms which cannot be corrected or if it can be corrected has not been corrected within a reasonable time; or
   4. you engage in any behaviour or activity that is disruptive to or damaging to any Picturehouse business or operation, process or practice, including breaching Picturehouse's Terms of Admission.
4. If Picturehouse fails to comply with these Terms (My Picturehouse), we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time of registration for MyPicturehouse or purchase of your Picturehouse Membership, both Picturehouse and you knew it might happen.
5. Picturehouse does not exclude or restrict its liability for fraud, for death or personal injury resulting from its negligence or that of its agents and nothing in this clause shall operate to exclude, restrict or limit this liability.
6. Picturehouse will not be in breach of these Terms or otherwise be liable for any delay in performance of them to the extent that such breach or delay is due to circumstances beyond its reasonable control.
7. English law governs these terms and all aspects of the relationship between Picturehouse and you for the registration for and use of a My Picturehouse account,  and any related offers and discounts (U25). Picturehouse will only write and communicate with you in English.

By booking Content with Picturehouse Entertainment you are entering into an Agreement with Picturehouse Entertainment and agree to be bound by the Booking Confirmation and these Terms and Conditions.

Please read these Terms and Conditions before booking with Picturehouse Entertainment. If you do not agree with these Terms and Conditions you may not book an Event with Picturehouse Entertainment.

Parties

1. PICTUREHOUSE ENTERTAINMENT LIMITED of 7thFloor Vincent House, 30 Orange Street, London, WC2H 7HH (the "Distributor"); and
2. The "Exhibitor" as defined on the Booking Confirmation.

Whereas

(A) The Distributor distributes content in the Territory and wishes to license the right to exhibit certain Events to the Exhibitor.
(B) The Exhibitor is the owner of certain cinema(s) or other establishments with cinema quality facilities and wishes to accept the licence described in the Booking Confirmation.
(C) The Distributor has agreed to make available to the Exhibitor certain Event(s) on the terms set out on these Terms and Conditions.

It is agreed as follows:

1 Definitions and Interpretation

1. In these Terms and Conditions, the following terms shall have the following meanings: "Agreement": means these Terms and Conditions and the applicable Booking Confirmation; "Content Provider(s)": means the owner of the rights in the Event(s); "Distributor's Share": has the meaning given to it in the applicable Booking Confirmation; "Event(s)": means the performances as further detailed in the Booking Confirmation;"Booking Confirmation": means the Booking Confirmation for the applicable Event containing Event-specific terms agreed between the Distributor and the Exhibitor; "Event Schedule Term": has the meaning given to it in the applicable Booking Confirmation; "Format": means live by satellite or recorded by DCP or Blu-Ray, as applicable, as detailed in the Booking Confirmation; "Gross Box Office": means all sums actually and indefeasibly received by Exhibitor, for any right or license to exhibit the Event(s); "Net Receipts": means the Gross Box Office net only of VAT and any actual verifiable refunds; "Screening(s)": means the various screenings of the Event(s) to be held at the licensed Site(s); "Site(s)": means the venues where the Event(s) will take place, as detailed in the applicable Booking Confirmation; and "Territory": means the country where the Exhibitor is located.
2. Clause and Schedule headings are for ease of reference only and shall not affect the construction of the Agreement.
3. The terms 'include' and 'including' shall be construed without limiting the words preceding them.

2 Licence

1. Subject to the full execution of these Terms and Conditions and in consideration of the agreement by the Exhibitor to pay to the Distributor the Distributor's Share, the Distributor shall grant a non-exclusive, revocable, non-transferable license to the Exhibitor for the duration of the applicable Event Schedule Term the right:
   1. to exhibit and screen the Event(s) in the Territory on the terms set out herein and the applicable Booking Confirmation; and
   2. to promote and market the Screenings, provided that no such licence shall take effect until the Exhibitor has received a Booking Confirmation from the Distributor.
2. The parties agree and acknowledge that these Terms and Conditions do not:
   1. create an obligation to enter into any Booking Confirmation; or
   2. create an obligation for Distributor to license any Event(s) to the Exhibitor and the Exhibitor is not under the obligation to accept any licence of any Event(s).
3. Exhibitor remains at liberty to screen content from another licensor or distributor.

3 Programming

1. The licence granted in respect of each Event is for the non-exclusive right to exhibit the Event(s) for broadcast in High Definition in the Format, as applicable, at the Sites(s) as further set out in the applicable Booking Confirmation.
2. Where the Format is live, as listed in the relevant Booking Confirmation:
   1. the Distributor shall supply the Event(s) to industry technical standards. In order to ensure the technical quality of the transmissions the live feed on the day of the Event(s) shall be broadcast no later than one hour prior to the actual commencement of the Event(s) to verify the signal and to permit troubleshooting and correction of any problems. The Distributor may provide additional satellite tests that will be notified to Exhibitor;
   2. the Exhibitor shall:
      1. participate in satellite signal path tests for the transmission signal for each Event(s), the timing of which shall be notified to the Exhibitor with sufficient notice for any changes or repairs to be organised ahead of the Event(s);
      2. adjust its technical receivers to correspond to the relevant tuning information distributed ahead of each Event(s);
      3. ensure that a qualified projectionist technician is available and on duty for the satellite tests and for each live broadcast and shall provide the contact details of such nominated projectionist to the Distributor in advance of such test and broadcast;
      4. promptly report any technical issues to the nominated technical support helpline notified to it. The Exhibitor shall periodically review its equipment to ensure and maintain the good local quality of Event(s) licensed under the Booking Confirmation; and
      5. use reasonable endeavours to clear the Site(s) of members of the public for Satellite Transmission tests by the Content Provider on the day of the Screening for two hours prior to the exhibition time, if this is not possible the Exhibitor shall check the signal via a TV monitor at the Site(s);
   3. the Exhibitor confirms that the satellite receiving equipment currently fitted in Exhibitor's Site(s) is suitable for the live downlinking of the Event(s) and that the minimum industry standards for HD projection and satellite equipment are met; and
   4. the Exhibitor agrees to comply with the minimum standards for HD projection and satellite equipment, that is HD projector resolution of 1920x1080 capable of displaying 50i 16x9 image format with no less than 7000 lumens brightness. Satellite equipment must be capable of outputting this format, including digital 5.1 and stereo sound. The Exhibitor will ensure that the satellite dish, receiver, projector and all related satellite equipment to be used has proper technical support and supervision in advance of the Event(s) as well as on the day of the Event(s). In the event that the Distributor (acting reasonably) has any doubts about the technical capability of the satellite equipment or its operation the Distributor shall not be obliged to supply the Event(s) to the Exhibitor. Any technical specification that does not adhere to the above standards will require the Distributor's prior written approval.
3. Where the Format is recorded, as listed in the Booking Confirmation:
   1. the Distributor shall provide each individual Event(s) on a Digital Cinema Package ("DCP") or Blu-Ray, whichever is applicable, to the Exhibitor in advance of the screening date. The Exhibitor shall test the DCP or Blu-Ray on its arrival and shall notify the Distributor immediately if there are any problems with regards to the DCP or Blu-Ray;
   2. the Exhibitor confirms that the equipment currently fitted in Exhibitor's cinemas meets that the minimum industry standards for HD projection; and
   3. where the Exhibitor is screening the Event(s) via DCP the Exhibitor confirms that they have the capacity to do the same and they will ingest the content onto their servers upon receipt.
4. The Distributor shall provide a pre-paid return shipment package with each DCP. The Exhibitor shall return each DCP within 5 days of its last screening date of each individual Event. The costs of delivery pursuant to Clause 3.3.1 and of return shipment to the Distributor shall be charged back to the Exhibitor.

4 Payment Terms

1. The Exhibitor shall be entitled to issue up [3 pairs] of complimentary tickets per Screening. Any concessionary tickets issues will be in good faith and on legitimate grounds. Any illegitimate concessionary tickets issued and/or any complimentary tickets issued over the threshold set out in this Clause 4.1 shall be calculated as full price tickets for the purposes of calculating the Gross Box Office.
2. The Exhibitor shall pay to the Distributor the Distributor's Share and the Satellite Fee, if applicable, as set out in the relevant Booking Confirmation.
3. Unless otherwise agreed in the Booking Confirmation, the Exhibitor shall pay the Distributor's Share to the Distributor within ten (10) days following the end of the Event Schedule Term.

5 Reporting Obligations

1. The Exhibitor will provide the Distributor with weekly ticket sales reports detailing the number of tickets sold, the ticket prices and the Net Receipts in the run up to the Screening(s) commencing from the on sale date for any and all applicable Event(s).
2. Reports issued by the Exhibitor hereunder will include all information requested by the Distributor and, in any event the following: i) the Gross Box Office ii) the Net Receipts iii) the number of admissions iv) the number of concessionary admissions v) the number of complimentary tickets issued vi) the number of refunds issued vii) the ticket prices used viii) the number of admissions possible at full capacity.
3. Without prejudice to the Distributor's other rights and remedies, the Distributor may charge the Exhibitor daily interest on late payment of the amounts due, at a rate of 4% (four per cent) per annum above the then base lending rate at Barclays Bank plc (at the date the payment was due), from the due date until the date of the actual payment (both before and after any judgement). If the Exhibitor fails to pay or procure payment of any sums due to the Distributor and/or its Content Provider(s) in accordance with these Terms and Conditions and/or the relevant Booking Confirmation then the Exhibitor will pay such sums on demand and will also reimburse the Distributor and/or its Content Provider(s) for any and all expenses (including without limitation legal fees) incurred by the Distributor and/or its Content Provider(s) in recovering such amount(s).
4. The Distributor and/or its authorised representative shall have the right upon written request to full access to, and audit of, the books and records of the Exhibitor insofar as they relate to the applicable Event(s) and to payments due to the Distributor and/or its Content Provider(s) as appropriate. The costs of any such audit shall be the Distributor's unless errors exceeding the lesser of 5% (five per cent) and £100 (one hundred pounds sterling) of the sums due to the Distributor shall be found in which case the costs shall be paid or reimbursed by the Exhibitor. In the event that such examination reveals that monies are due to the Distributor and/or its Content Provider(s) such monies shall be paid over to the Distributor and/or its Content Provider(s) together with interest calculated in accordance with Clause 5.3 above within 30 (thirty) days of the results of such examination being expressed to the Exhibitor.

6 Marketing and Promotional Commitments

The Exhibitor and the Distributor shall use their reasonable endeavours to promote the Event(s) via the following activities:

Exhibitor Responsibilities:

1. the Exhibitor undertakes that it shall utilise all communication channels to adequately and professionally promote the Event(s), including within the Sites(s), online and via email. The Exhibitor must provide a link via the appropriate section of its website to the website of the Content Provider(s);
2. all Exhibitor generated marketing materials (or altered provided materials) shall be submitted for approval by the Distributor and/or its Content Provider(s) in accordance with Clause 7 below. In no event may the Exhibitor alter any logos and/or credits on marketing materials provided by the Distributor and/or its Content Provider(s); and
3. the Exhibitor shall adhere to any and all marketing obligations specified in these Terms and Conditions and any applicable Booking Confirmation; and

Distributor's Responsibilities:

the Distributor will, in liaison with the Content Provider(s) where relevant, use its reasonable endeavours to provide the Exhibitor with access to any marketing materials which exist for the applicable Event, or example:

1. trailer;
2. digital delivery of posters; and/or
3. other marketing materials as discussed in good faith.

7 Approvals

1. All marketing materials created by the Exhibitor (including without limitation printed advertisements, brochure advertising, posters, flyers, postcards and online and email advertising), all marketing materials supplied to the Exhibitor which are subsequently altered by the Exhibitor (excepting customary resizing of images) and all press releases created by the or on behalf of the Exhibitor will be subject to prior approval of the Distributor. Such approval may be exercised in the Distributor's absolute discretion. For the avoidance of doubt, all materials supplied to the Exhibitor by the Distributor and used unaltered do not require further approval of the Distributor.
2. Where any approval or consent is required, the party seeking such approval or consent shall afford the other a reasonable opportunity to consider the matter or materials in respect of which its approval or consent is sought and any such approval or consent shall not be unreasonably withheld or denied and if given it shall be communicated in a timely manner. In no event may approval be deemed due to non-response to a request. All approvals or consents given under the Agreement are to be signified in writing.

8 Representations and Warranties

1. The parties represent that they have full power and authority to enter into and perform their obligations under these Terms and Conditions and any applicable Booking Confirmation.
2. The Distributor warrants that it has been, or will be, granted a licence in respect of the Event(s) covered by the applicable Booking Confirmation to enable it to grant the rights granted to the Exhibitor hereunder.
3. The Distributor warrants that, to the best of its knowledge, the grant of a licence to the Exhibitor of the rights in the Event(s) will not infringe the intellectual property rights, including but not limited to any copyrights in the audio-visual recordings, or the moral rights of any third party. Notwithstanding the foregoing the Exhibitor shall be responsible for the payment of any royalties that may become due to rights management societies in the Territory as a result of the Exhibitor's exhibition of the Event(s).
4. The Exhibitor warrants that it shall keep the Sites(s) available, and in a good state of repair and cleanliness, for the Screenings and shall use all reasonable care and skill so that the Site(s) and the Screenings shall be of the highest quality.
5. The Exhibitor warrants that it shall only exhibit the Events in accordance with the terms of this Agreement.
6. The Exhibitor undertakes to not knowingly put the Distributor in breach of any agreement between the Distributor and the Content Provider.
7. The Exhibitor warrants that it shall not act in any manner which may (i) be harmful to the goodwill of the Distributor and/or its Content Provider(s), or (ii) bring the Distributor and/or its Content Provider(s) into disrepute, or (iii) be defamatory, obscene or otherwise actionable, or (iv) detrimentally affect or prejudice or infringe the business or intellectual property rights of the Distributor and/or its Content Provider(s).
8. The Exhibitor shall maintain and observe commercially reasonable measures (both technological and procedural) to monitor and prevent misappropriation of the Distributor's and/or its Content Provider's property. Where the Exhibitor receives a digital file or tape of the Event(s) for a recorded Screening(s) the Exhibitor shall carry out such commercially reasonable continual security control checks as are required to ensure the security of the digital files. The Exhibitor shall immediately notify the Distributor of any materially significant vulnerability in its internal security system of which it becomes aware. The Exhibitor shall promptly notify the Distributor of any infringement of the Exhibitor's, the Distributor's and/or the Content Provider(s) intellectual property or trademarks which may come to the Exhibitor's notice, including any unauthorised third party reception or recording of any performance.
9. The Exhibitor shall screen the Event(s) in their entirety without any cuts or alterations. The Exhibitor will not alter or impair any copyright notice or acknowledgement of the Distributor's and/or the Content Provider(s) other intellectual property rights or any credit(s) that may appear in the Event(s) and/or the associated marketing materials, including all copyright, trademark and similar notices that need to be used and displayed, including any production and sponsorship credits. Moreover the Exhibitor shall not exhibit, during the Screening of the Event(s), any other image than those transmitted by the Distributor and/or its Content Provider(s), unless having first obtained the written consent of the Distributor.
10. The Exhibitor acknowledges that the Distributor and/or its Content Provider(s) may seek sponsorship for the Event(s) and in such instances the content and/or marketing materials provided may include details of such sponsorship. In no event may the Exhibitor remove any sponsorship messaging without the Distributor's prior approval. The Exhibitor shall not be entitled to any remuneration as a result of such sponsorship.

9 Liabilities and Indemnities

1. The Exhibitor will indemnify, defend and hold harmless the Distributor and each of its directors, trustees, officers, shareholders, employees, agents, representatives, affiliates, successors, and permitted assigns, as applicable, from and against all claims, damages, costs and fees (including reasonable external legal fees and court costs) arising out of or in connection with the Exhibitor's breach of any covenant, undertaking, representation or warranty given by the Exhibitor herein.
2. Nothing in this Agreement shall exclude a party's liability for fraud or theft by it or its employees or death or personal injury caused by its negligence or that of its employees, agents or subcontractors as applicable.
3. The Distributor shall have no liability whatsoever in respect of any claim for loss or damage (and related costs and expenses) and other liability whatsoever from any person attending the Event(s) which arises in respect of any breach in the security or safety of the Site(s) or of the negligence on the part of the employees at the Site(s), and the Exhibitor fully and expressly indemnifies the Distributor in respect of any such claim.
4. All indemnities provided pursuant to this Agreement will be subject to the Distributor seeking to rely on such indemnity: (i) promptly notifying the Exhibitor in writing of such claim; (ii) giving the Exhibitor reasonable information, assistance and co-operation required to defend such suit, claim, or proceeding; and (iii) allowing the Exhibitor sole control of the defence and all related settlement negotiations, provided that it shall conduct such defence and settlement negotiations without taking or failing to take any action which would be prejudicial to the Distributor without prior written consent.
5. Neither party shall, in any manner whatsoever, be liable or otherwise responsible for any delay or default in, or failure of, performance resulting from or arising out of or in connection with any Event of Force Majeure and any such delay, default in, or failure of, performance shall not constitute a breach by either party hereunder. As used herein, "Event of Force Majeure" in respect of a party shall mean any reasonably unforeseeable act, cause, contingency or circumstance beyond the reasonable control of such party, including without limitation, to the extent beyond the reasonable control of such party, the cancellation or postponement of an Event(s) as a result of transmission, broadcast, recording or technical problems of any kind, the cancellations by the artist(s), the artistic value of the Event(s), replacement in the casting and/or changes in the Event(s) timing, any governmental action, order or restriction (whether foreign, federal or state), war (whether or not declared), public strike, riot, labour dispute, act of God, public disaster or laboratory dispute.
6. The total liability of the Distributor to the Exhibitor whether arising from tort (including negligence), breach of contract or otherwise under or in connection with this Agreement shall be limited to the Distributor's Share.

10 Termination and Action on Termination

1. Either party may terminate these Terms and Conditions without cause by giving 3 (three) months written notice to the other. For the avoidance of doubt, in such circumstances termination of these Terms and Conditions shall not affect the parties' obligations and liabilities to each other in respect of any Event in respect of which the applicable Event Schedule Term has not expired.
2. These Terms and Conditions and any Booking Confirmation shall automatically and immediately terminate immediately by written notice to the other if the other is the subject of a petition for a bankruptcy order or becomes insolvent or enters into any arrangement, scheme or composition with its creditors or if any of the other parties assets are subject of any form of seizure, or the other party goes into liquidation either voluntarily (otherwise than for reconstruction or amalgamation) or compulsorily, or a receiver or administrator is appointed over any or all of the other party's assets.
3. Either party may terminate any applicable Booking Confirmation by written notice to the other if the other commits any material breach of any of the provisions of the Agreement in relation to an Event and, in the case of a breach capable of remedy, fails to remedy the same within 7 (seven) days of receipt of a written notice giving full particulars of the breach and requiring it to be remedied. In the event of repeated breaches of these Terms and Conditions and/or any applicable Booking Confirmation by the other, either party may terminate both these Terms and Conditions and any applicable Booking Confirmation by written notice to the other.
4. In the event that any Content Provider(s) shall terminate a licence agreement with the Distributor for any reason whatsoever with the result that the Distributor may no longer grant the rights to the Exhibitor in respect of any applicable Event(s), the Distributor shall inform Exhibitor and the applicable Booking Confirmation will terminate immediately and the Distributor shall have no further liability to the Exhibitor in respect of that Event.
5. In addition to the above rights, the Distributor shall have the right to terminate these Terms and Conditions and/or any applicable Booking Confirmation in the event that the Exhibitor is subject to numerous technical difficulties during broadcasts of Event(s) which threaten the reputation of the host venue of the Event(s), the Distributor and/or the Content Provider(s).
6. On termination, or expiry, of each Booking Confirmation:
1.  the Exhibitor will immediately return any digital files or tapes of the Event(s), delete any local recordings of the Event(s) and return or destroy any recordings of the Event(s), marketing and/or promotional materials created;
2. all monies due to the Distributor at the date of termination shall be immediately due and payable by the Exhibitor;
3. clauses which are expressly intended to survive the expiry or earlier termination of these Terms and Conditions or any added Booking Confirmation shall survive in full force and effect; and
4. each party will remain liable to the other for any sums which are due but have not been paid and any other breaches of these Terms and Conditions or any added Booking Confirmation.

11 General Provisions

1. Any notice or other document to be served under the Agreement shall be in writing and may be delivered or sent to the party to be served at its address first above written or at such other address designated from time to time by notice by the party concerned. Any notice or other document shall be sufficiently served if delivered by hand or sent by prepaid first class recorded delivery post addressed to the person designated for that purpose. Notices shall be deemed to have been served three (3) working days after the date when posted or, if personally delivered, when delivered.
2. The Exhibitor shall comply with all filing and payment obligations with rights management societies in the Territory and shall promptly pay any and all taxes and duties due as a result of exhibiting the Event(s).
3. The Agreement may not be modified except in writing signed by the parties hereto.
4. The Distributor shall be freely entitled to assign or transfer the benefit of the Agreement to any third party. The Exhibitor shall not be entitled to assign or transfer the benefit of the Agreement without the Distributor's prior written consent.
5. Any delay by a party in exercising or its non-exercise of any right granted to that party under the Agreement shall not be deemed a waiver of that right.
6. Nothing in the Agreement will be deemed to constitute a partnership between the parties nor constitute either party as the agent of the other party for any purpose.
7. Confidential Information.
   1. The parties agree to treat with the strictest confidentiality any Confidential Information (as defined in Clause 11.7.2 below), in particular trade secrets of the other party, which may come into their possession in connection with this Agreement, and to neither pass it on to third parties nor exploit it in any other way. This applies to any unauthorized third parties, that is, also unauthorized employees of the parties, insofar as the sharing of information is not part of the proper fulfilment of the contractual obligations. The parties agree that, when in doubt, the parties shall seek consent from the other before sharing any information. In addition, any applicable statutory data protection regulations also apply.
   2. "Confidential information" shall mean any information that one party discloses to the other in connection with the Agreement, whether in written, verbal, visual, or electronic form, and which is identified as "Confidential" (or whose confidential nature is self-evident from the circumstances). In particular, any technical and marketing-relevant information about movie theatres, even if these are not marked "Confidential", shall be deemed to be confidential.
   3. Information is not considered as Confidential Information for purposes of this Agreement if:

    

   1. it has been legally acquired from third parties which are not bound by an obligation to maintain confidentiality and which did not receive this information through a violation of the data protection regulations; and/or
   2. one of the parties has discovered such information independently and without recourse to information provided by the other party; and/or
   3. the information involved has become known publicly through no fault of or without assistance from one of the parties.
8. Each party agrees at the cost of the requesting party to execute, acknowledge and deliver such further instruments and to do all such further acts and things as may be necessary or appropriate to give full effect to the Agreement.
9. Excluding the Content Owner's ability to bring claims against the Exhibitor for improper use of its content, a person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of this Agreement but this does not affect any right or remedy of a third party which exists or is available apart from that Act.
10. Except to the extent of any misrepresentation or breach of warranty which constitutes fraud, the Agreement (constituting these Terms and Conditions and the applicable Booking Confirmation) constitutes the entire agreement between the parties relating to the transactions contemplated by these Terms and Conditions and the applicable Booking Confirmation and supersedes any and all prior understandings or agreements whether oral or written.
11. The applicable Booking Confirmation shall form part of the Agreement upon full execution thereof.
12. These Terms and Conditions shall be read in conjunction with the applicable Booking Confirmation. In the event of any conflict between these Terms and Conditions and the applicable Booking Confirmation, the terms of the applicable Booking Confirmation shall prevail.
13. These Terms and Conditions and any and all Booking Confirmations may be executed in counterparts, each of which shall constitute an original but which, when taken together, shall constitute one instrument. A counterpart signature page of these Terms and Conditions and any Booking Confirmation executed by a party and sent by facsimile or transmitted electronically as a tagged image format file (TIFF) or in portable document format (PDF) shall be treated as an original, fully binding and with full legal force and effect, and the parties waive any rights they may have to object to such treatment.
14. The Agreement (and any non-contractual obligations arising in connection with it) shall be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the courts thereof.

1. In addition to the other sections of the Web Site Terms of Use, the following terms apply if the User purchases merchandise and/or food and beverages ("retail items") through the Website or the App. The terms in this clause do not apply to purchases of tickets, Gifts, Gift Cards, Gift Boxes, e-Gift Cards or the Membership, to which other terms apply.
2. By requesting retail items through the Website or the App, the User is placing an order for a voucher ("concessions voucher") to exchange for specific retail items in the User's chosen Picturehouse cinema on the Terms that the order is only deemed accepted by and binding on Picturehouse once it has processed valid payment and sent the User email confirmation of the User's order. Picturehouse reserves the right not to accept orders.
3. The email confirmation of an order will attach the concessions voucher which will set out the details of the retail items selected together with a unique 'order reference number'.Other than the rights to cancel during the cancellation period as detailed below, once this confirmation has been sent, the purchase price is non-refundable and no changes may be made to the order. Picturehouse is not responsible in the event that the User selects the wrong retail items when placing an order via the Website.
4. By purchasing a concessions voucher the User is expressly requesting the ability to use the concessions voucher as soon as they receive it. The User can pick up their retail items at the Click and Collect point (where available) or the Concession Counter of their selected Picturehouse cinema following receipt of confirmation of the order.
5. The User will need to present either (i) the printed concessions voucher or (ii) the order reference, or (iii) the payment card used to place the order for the concessions voucher at the Concession Counter of the chosen Picturehouse cinema, in order to collect the relevant retail items. Where Picturehouse has advised the User that e-ticketing is available for a particular booking, the User may present their e-ticket (included in their email confirmation of an order on their mobile phone or on a print out to be checked by a Picturehouse staff member at the Concession Counter to collect the relevant retail items or request that their concessions voucher is printed.
6. When the User redeems all or part of the concessions voucher the retail items collected will be deducted from the balance on the concessions voucher. The User must collect their retail items within 3 months of the date of purchase of the concessions voucher. Any retail items included on the concessions voucher which are not collected within that 3 month period will be cancelled and no refund will be given.
7. Picturehouse will endeavour to supply all retail items specified on the concessions voucher on presentation of the relevant concessions voucher, but reserves the right to substitute the chosen retail items with alternative products of an equivalent or greater value where not available.
8. To make any payment by credit/debit, the User must provide the cardholder's name and email address, the card number, the card security code, the card expiry date and (where applicable) the card start date and/or issue number. Transactions will appear on the cardholder's bank or card statement as a payment to Picturehouse for purchases in UK.
9. Retail items are sold at the prices for the relevant items as stated on the Website or the App at the time of purchase of the concessions voucher. Users should be aware that prices may change between the date of purchase and the date of collection of the retail items. Not all products, prices, offers and discounts for retail items available in-cinema will be available through the Website or the App and not all products, prices, offers and discounts available on the Website or the App will be available in-cinema. Except for our right to make substitutions (as set out above), concessions vouchers may only be redeemed for the retail items specified in the concessions voucher. No difference in price paid at the time of purchase may be claimed where prices, offers and discounts differ in cinema to those on the Website, at the time of purchase of the concessions voucher or collection of retail items or otherwise.
10. Concessions vouchers may not be exchanged for cash. Other taxes or costs may exist in relation to the concessions voucher that are not imposed by Picturehouse.
11. The concessions voucher does not entitle the User to preferential treatment over other Picturehouse customers for the collection of retail items.
12. Where Picturehouse Members are entitled to claim discounts on retail items, they must do so in-cinema as discounts may not be claimed for retail items or concessions vouchers ordered through the Website or App.
    
    Cancellation Rights
13. The User may cancel their order for retail items and claim a refund by cancelling the concessions voucher at any time up to fifteen (15) calendar days from (and including) the day on which the User receives the email confirming acceptance of order as above (the "Cancellation Period"). If the concessions voucher has been used before the cancellation has been processed the amount of the refund will be reduced to reflect such use.
14. If the User wishes to cancel their order for the concessions voucher, they should write to the Picturehouse Cinemas Limited, Customer Services Department at 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG or email [email protected] and by phone on 03330 527 300, stating the booking reference detailed on the concessions voucher. Once the Cancellation Period has expired the User will not be able to cancel their purchase or claim a refund of the value of the concessions voucher. 
    
    Liability
15. Except as expressly provided in these Terms, all warranties, conditions or other terms in favour of the User or any other person who uses the concessions voucher implied by Statute or common law are excluded to the fullest extent permitted by law. Nothing in these terms is intended nor shall it be construed to limit our liability for fraud or death or for personal injury caused by Picturehouse's negligence.
16. Picturehouse shall not be liable to the User or any other person who uses the concessions voucher by reason of any failure or delay in performing any of its obligations in relation to issue or redemption of the concessions voucher or the User's request for retail items through the Website or App under these terms if the failure or delay was due to any cause beyond Picturehouse's reasonable control.
17. Picturehouse's liability to the User or any other person who uses the concessions voucher shall not exceed the amount paid by the User for the concessions voucher. No other out of court complaint or redress system or compensation scheme exists in relation to the concessions voucher or the purchase of retail items.
    
    Governing Law and Jurisdiction 
18. English law governs these terms and all aspects of the relationship between Picturehouse and the User for the purchase of the concessions voucher, unless the address the User gives to Picturehouse when placing their order for a concessions voucher is in Scotland, when Scottish law applies or in Ireland, when Irish law applies. Picturehouse will only write and communicate with the User in English.
19. If the User's residential address is in the UK or The Channel Islands, the agreement for the purchase of the concessions voucher will be with Picturehouse Cinemas Limited (company registered number 2310403), registered office 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG.

1. To collect your Power Ballad guitar pick, simply show your valid ticket to see Power Ballad at the box office at participating cinemas.

2. There are a limited number of guitar picks available at each cinema, to be collected on a first come, first served basis.

3. The offer is only available at participating cinemas showing Power Ballad from Tuesday 26 May 2026 for Discover previews, and Friday 29 May 2026 for general release.

4. Offer is valid for one guitar pick per ticket.

5. There is no cash alternative.

6. Offer may be withdrawn at any time.